Support Overview:
Trackeeper, LLC offers a wide range of support offerings that ensures the success of the Trackeeper solutions deployed.
Customer Support begins prior to the purchase and continues through implementation, validation, business acceptance and production go-live. Our Services and Support departments ensure the value proposition provided from the purchase is achieved and return on investment is maintained.
Trackeeper Support Coverage:
Our customers receive off-site Support Services concerning the operation of the Licensed Software, through a dedicated telephone number, email address or web based customer portal during Trackeeper’s normal business hours from Monday to Friday (excluding public holidays).
Trackeeper Customer Support team provides Tier 2 and Tier 3 support to a customer nominated Supported Contact. The Supported Contact will have attended the required training course or passed the accreditation exam. The training courses allow for proper internal end user support (Tier 1), plus continued implementation and maintenance of configuration as required per the business.
Our Contact Information:
Phone : +1-888-336-0844
Email : support@trackeeper.com
On-Demand Expert Services:
On-Demand Expert Services provides consultative services and support for products dealing with but not normally supported as part of Trackeeper Support Coverage. These services include assistance with: (i) IT infrastructure assistance; (ii) when applicable, database recommendations will be provided regarding general administration and management, optimization, and tuning specific to the product schema; and (iii) integration with third party software.
If you are interested in our Technical Account Management program, please contact Customer Support or your Account Executive.